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- Delivering Excellent Service
- Patrick will be putting service under the spotlight on one of his radio shows this month. His guest ...[+]
- Manchester Business School Workshop
- Patrick will be giving a workshop to MBA students at Manchester Business School on May 17th. ...[+]
- Demographics, Media and Technology
- Patrick has completed his research into demographics and the use of media and technology. The resear...[+]
- Documentaries: Succeeding in a Recession
- Patrick has been commissioned to write and present a series of four radio documentaries on how to su...[+]
- British Psychological Society Lectures
- This month, Patrick will be giving two lectures to the British Psychological Society (BPS) on the Pr...[+]
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Delivering Excellent Service
April 2010
Patrick will be putting service under the spotlight on one of his radio shows this month. His guest on Friday 16 April will be Rachel Sweet, a leading expert on how to deliver top quality service and keep customers satisfied.
Last year Patrick gave the keynote address at a conference on the subject of service which was organised by the Charity Commission. He said, “For anyone who works in business, or indeed in the public sector, it is vital that we provide the highest quality of service to our customers. Not only is good service key to retaining customers, it is also a part of the duty of care and respect that we owe the people we serve.”
Patrick’s show airs weekly on Friday mornings on 10 Radio, from 11.30 to 12.00, with repeats Monday evening from 7.30 to 8.00. Please click here for this month’s schedule.
Manchester Business School Workshop
April 2010
Patrick will be giving a workshop to MBA students at Manchester Business School on May 17th.
The workshop, which will consist of a lectures and exercises, will look at the lifestyle trends that characterise society both now and in the future and will look at the strategic and commercial implications of these for business.
Patrick said, “In a modern economy, the key to success is having an in depth knowledge of consumers, not only in terms of their spending patterns, but also in terms of their values and the attitudes and behaviours in which these values are reflected. This workshop aims to give participants a grounding in these issues and some tools and techniques for developing strategies which will help their businesses succeed.”
Demographics, Media and Technology
April 2010
Patrick has completed his research into demographics and the use of media and technology. The research was commissioned by DotGovLabs on behalf of a number of government departments who will use the findings as part of a strategy to disseminate information and engage with the public more effectively.
The results demonstrated the potential of new media such as the internet, mobile phones and social networking applications, in particular for reaching younger people and those of a higher socio-economic status. However, it also highlighted the vital role played by traditional media such as telephone, TV and radio, especially amongst an older demographic.
Patrick’s report will be made publicly available in due course. As soon as this happens we will announce it on this site.
Documentaries: Succeeding in a Recession
April 2010
Patrick has been commissioned to write and present a series of four radio documentaries on how to succeed in business and your career during times of recession. The documentaries will be broadcast on 10 Radio over the next few months and will also be available as downloadable podcasts.
The shows will cover the following issues:
- Starting a new company and developing a business
- Making successful career changes
- Progressing in your career even in tough times
- Coping with workplace stress and staying healthy
The shows will be pre-recorded this month. We will post details of transmission times on this site when we have them.
British Psychological Society Lectures
April 2010
This month, Patrick will be giving two lectures to the British Psychological Society (BPS) on the Principles of Success.
Both lectures are based on the findings of Positive Psychology, a sub-branch of psychology which looks at the attitudes and behaviours associated with success.
Patrick said, “Unlike much of the self-help literature, Positive Psychology takes a rigorous, scientific approach to understanding how we can maximise our levels of success and wellbeing. This lecture identifies the five key principles of success, the key studies behind them and tools and techniques for applying them in our own lives.”
The first lecture will be at the BPS Annual Conference on Thursday 15 April at 7.00 pm at a special event which is open to all BPS Conference attendees.
The second lecture, scheduled for Bristol on Wednesday 21 April is already sold out. However, Patrick will be giving the same lecture in nearby Bath on the evening of 19 April. For details click here.